Teign - Design, PR & communications

Sector: Housing & property Client: Teign Services: Design / PR & communications

Teign Housing – outsourced communications support

In 2017, South Devon-based Teign Housing asked us to provide part-time, remote maternity cover for their Communications Officer. When the postholder decided not to return to her role, this became an ongoing, retained contract equivalent to one-day’s off-site support per week, plus quarterly catch-up visits by our head of communications.

Together, we’ve streamlined the organisation’s approach – focusing on the service and community issues that matter most, including campaigns around Universal Credit and digital inclusion, plus graphic design for e-zines, printed publications and housebuilding sites. We’ve helped them achieve a sharper, more consistent and professional feel that’s raised their profile and does the housing association full justice.

Housing is a complex and unpredictable business, so we’ve also helped Teign to handle media attention and local concerns about some difficult and unforeseen events (including a serious gas explosion at one of their properties). Our advice to proactively engage with the media and local authority, while offering reassurance to customers, won widespread public praise and forthright support from the Teign Tenants’ Forum.

Since 2014, Teign Housing has run a residential site for travellers owned by Teignbridge District Council. This sort of amenity can often create local tensions, but the 18-pitch site at Haldon Ridge has proved a popular and successful addition to the community.

With our contract lead providing the service from her home office near Manchester, our support to Teign Housing proves that distance is no barrier to good communications. Serving a largely rural and coastal area with a large proportion of older residents, we’ve also understood the need to tailor the association’s strategy, messages and style to suit the local scene and audiences.

 “I cannot speak highly enough about Creative Bridge and the services they provide. Working with them has taken so much pressure away from me and my team, because I know and trust that things are being taken care of professionally and to an exceptionally high standard. Their people have outstanding skill and knowledge of the media world and are very approachable, friendly and accessible.”

Karen Johnson, Teign Housing’s Head of Corporate Services